A mother is furious after a California Southwest airlines gate agent mocked her daughter’s name “Abcde” and posted about it on social media.
Traci Redford was boarding a flight at with her daughter “Abcde,” who pronounces her name “Ab-city,” at John Wayne Airport in Orange County when an employee mocked her daughter’s name, KABC-TV reported.
Redford and her daughter preboard flights because her daughter suffers from epilepsy.
“The gate agent started mocking my child’s name, laughing, pointing at me and my daughter, and then talking to other employees, so I turned around and just said like ‘Hey, I can hear you, so if I can hear you, my daughter can too, like I’d appreciate if you’d just stop.’” Redford told KABC-TV.
The employee took a picture of Abcde’s boarding pass and posted it on social media.
Redford’s daughter did not understand why the employee was laughing.
“She asked me, ‘Mom, why is she laughing at my name?’” Redford said.
“I said, ‘You know honey, not everybody is nice — and not everyone is gonna be nice. And you know, it’s unfortunate.’”
Redford made a formal complaint to Southwest after she found out about the post from someone else who saw it on Facebook. After two weeks, she says Southwest has not done anything.
Southwest responded to the Daily News with a statement:
“We extend our sincere apology to the family. We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online. The post is not indicative of the care, respect, and civility we expect from all of our Employees. We have followed up with the Employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasize our expectations for all Employees.”
Some social media users are not empathetic with Redford — and say she should be mocked instead