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June 17, 2019

Best Buy cancels Samsung Galaxy Fold preorders

May 25, 2019
Samsung’s Mobile Division President and CEO D.J. Koh holding the Samsung Galaxy Fold smartphone. (Justin Sullivan/Getty Images)

Major retailer Best Buy canceled preorders for the highly anticipated Samsung Galaxy Fold as the tech giant struggles to successfully launch device after review-ready devices habitually broke.

Best Buy announced the cancellation in an email to customers who preordered the $2,000 phone.

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“While Samsung continues to make progress in enhancing the Galaxy Fold, a new release date has not yet been announced,” Best Buy wrote. “Because of this, we want to let you know that we are canceling all current preorders for the Galaxy Fold.”

“We are working closely with Samsung to deliver the Galaxy Fold to customers as quickly as possible, and we value your continued loyalty to Best Buy,” the company added.

Customers also received a $100 savings code for their troubles.

CNN reported in April that after the protective film was removed from the smart phone that folds out into a tablet, screens cracked and hinges proved defective on an unknown number of devices.

Samsung said in response it would “enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.”

In 2016, Samsung dealt with public embarrassment after recalling millions of its Galaxy Note device after reports of exploding batteries.

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