A Maine woman says she received more than 500 letters from United Healthcare in less than a week.
Stephanie Lay first saw 46 letters in her mailbox last Thursday. By Monday, she had received more than 500 at her Windham address.
The letters were addressed to her 19-year-old son Bryce, who has severe autism and lives in a private care facility. Upon opening the letters, Lay found that they were addressed to the State of Maine Department of Health and Human Services in Cincinnati, she told News Center Maine WCSH/WLBZ.
Lay told CNN she immediately called the company when she received the first of 46 letters. They kept piling in over the weekend as waves of envelopes filled her mailbox.
Dating back to 2016, most of the letters are the same, and stated the health company is denying claims of $0 or $54.
Lay told CNN that United said the problem was due to a coding issue.
United Healthcare said in a statement to the Daily News they cannot provide details on the incident "due to privacy requirements, but they have "determined the cause of the problem.
“We are very sorry this occurred, and we have contacted the family to discuss the situation with them,” United Healthcare said.
Lay told WCSH/WLBZ the paper is a “waste," and referenced a line at the bottom of the letters that reads “Go Paperless!”